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Terms and Conditions of Sale
Terms and Conditions of Sale
Effective as of 10/12/2019
These Terms and Conditions of Sale regulate the supply and sale of products in this section store.tods.com ("Store") of the website www.rogervivier.com (hereinafter, the "Site").
The products marketed on the Website (hereinafter, the "Products") are supplied and sold by TOD’S SPA, with registered office in Via Filippo della Valle 1, Sant'Elpidio a Mare (FM), tax code / VAT and registration number with the Companies Register of Fermo (Italy) 01113570442, share capital Euro 66.187,078.00 fully paid up, Economic and Administrative Index No. 114030 Fermo (Italy) data processing No. FM 004894.
TOD’S SPATod's S.p.a is owner of the Site and the Store, as well as owner of ROGER VIVIER brand.
On the Website, TOD’S SPA sells ROGER VIVIER branded Products.
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- 1. Scope and Browsing of the Store1.1 The Terms and Conditions of Sale apply to all sales carried out by TOD’S SPA on the Store.
1.2 The Terms and Conditions of Sale may be subject to change. Any changes and/or new conditions shall come into force starting from their publication on the Store, in the "Terms and Conditions of Sale" section. Users are therefore invited to visit the Store on a regular basis and, prior to any purchase, to read the most recent version of the Terms and Conditions of Sale.
1.3 The applicable Terms and Conditions of Sale are those in force at the date on which a purchase order is placed.
1.4 These Terms and Conditions of Sale do not regulate the sale of products and/or the supply of services by parties other than TOD’S SPA, which are available on the Store through links, banners or hyperlinks. Before engaging in commercial transactions with these parties, the user shall check their conditions of sale. TOD’S SPA is not liable for the supply of services and/or the sale of products by these parties. TOD’S SPA does not carry out any checks on and/or monitoring of the websites that can be reached through these links. TOD’S SPA therefore takes no responsibility for the contents of these sites or for any possible mistakes and/or omissions and/or legal violations by the said websites.
1.5 The user shall carefully read these Terms and Conditions of Sale, made available by TOD’S SPA in the "Terms and Conditions of Sale" section of the Store and which can be stored and reproduced, as well as other information that TOD’S SPA provides in the Store, both before and during the purchase procedure.
1.6 The Terms and Conditions of Sale are applicable in Canada which is associated with a specific section of the Store ("Country").
1.7 The Store allows each user to surf the Store and, upon registration, to make purchases in any "Country", regardless of the country where the user is located when visiting the Store.
1.8 When the user logs in the Store, the Store recognises, through the IP address, the country from where the user is logging in.
1.9 The Country selected for surfing is therefore the one associated with the country from where the user is logging in the Store (hereinafter the "Browsing Country").
1.10 Any change in the Browsing Country, made after the beginning of the purchase procedure - which coincides with the moment in which the user, in order to put a product in the shopping bag, clicks on "Buy" - is allowed, but determines the interruption of the purchase procedure, the emptying of the shopping bag and the re-directing of the user to the home page of the chosen "Country".
- 2. Purchase on the Store2.1 L'achat de Produits sur le Store est autorisé uniquement aux individus :
ayant la majorité légale sur le territoire où se trouvent lorsqu’ils procèdent à un achat sur le site ;
consommateurs, c'est-à-dire les personnes physiques qui, par rapport à l'achat des Produits, n'agissent pas en qualité d'entreprise, de commerciaux, de professionnels ou d'artisans ;
iii. inscrites au Site, comme prévu par l'article 3 suivant.
2.2 L'usager a la possibilité d'acheter plusieurs produits pour une même commande ("Commande multiple"). Il lui sera cependant impossible d'acheter plus de cinq pièces du même article pour une même commande : en outre en cas d'achat d'un Produit en Pre-Order, en Back-Order, d'un Produit Custom Made o d'une Commande Multiple contenant un Produit en Pre-Order, en Back-Order et/ou un Produit Custom Made (v. art. 5 qui suit) la Modalité de Paiement en Temps Réel (v. art. 9 qui suit) ne sera pas disponible et ne pourra pas par conséquent être utilisée pour le paiement. Les revendeurs, grossistes ou en général, toute personne qui entend acheter des Produits pour une revente successive, ne pourront en aucun cas effectuer des achats sur le Store. Il est par conséquent interdit à ces personnes de s'inscrire sur le Site et d'effectuer des achats sur le Store. De même, les individus dont il est question à l'art. 10.11 ne pourront plus effectuer d'achats.
2.3 En cas de violation de cette interdiction, c'est-à-dire en cas de commandes effectuées par toute personne en situation anormale par rapport à la quantité de produits achetés ou à la fréquence et/ou à la modalité des achats effectués, TOD’S SPA se réserve le droit d'entreprendre toute action nécessaire pour que cessent de telles irrégularités, y compris le refus ou l'annulation des commandes irrégulières, ou de résolution commune avec Tod's S.p.A., ou la suspension de l'accès ou l'annulation de l'inscription au Site et/ou Store.
2.4 TOD’S SPA se réserve enfin le droit de refuser ou d'annuler des commandes (conclusion du contrat d'achat) provenant :
d'un usager avec lequel elle a en cours des procédures pénales;
d'un usager ayant préalablement violé les conditions et/ou les termes du contrat d'achat établi avec TOD’S SPA;
iii. d'un usager ayant été impliqué dans des fraudes en tout genre et, en particulier, dans des fraudes relatives aux paiements par carte de crédit ;
d'un usager ayant délivré de fausses données, incomplètes ou quoiqu'il en soit inexactes ou bien n'ayant pas envoyé immédiatement à TOD’S SPA les documents demandés dans le cadre de la procédure visée à l'article 9.7 qui suit ou encore en cas d'envois de documents non valables.
- 3. Registration within the Store3.1 The purchase of Products on the Store may only take place upon registration within the Store.
3.2 Registration within the Store is free. To register within the Store, the user must fill out the registration form, entering their name, surname, title, an e-mail address and a password and then clicking on "Register". Confirmation of registration will be sent to the user by e-mail.
3.3 The Country in which the user is surfing at the time of registration within the Store is hereinafter referred to as the “Registration Country”. The Registration Country cannot be modified. Each user may only register once on the Store.
3.4 The registration within the Store, by opening a personal account called "My Account", enables the user to: save their own addresses;
save their payment details so they can be re-used for payment in subsequent purchases;
iii. have access to all the information regarding orders and returns;
monitor the state of the delivery;
manage their own personal data and update it at any time.
3.5 The registration credentials (e-mail address and password) enable the user to make purchases on the Site and, if the user chooses to pay with credit card (except for Maestro) and enables the "One click buy" payment option, to pay directly for purchases made on the Site, without entering credit card data for each subsequent purchase.
In any case, the registration credentials should be preserved with extreme care and attention, can only be used by the user and cannot be transferred to third parties. The user hereby undertakes to keep them secret and to ensure that no third party gains access to them. The user also undertakes to inform TOD’S SPA immediately if they suspect or become aware of any illegal use or disclosure of the said data.
3.6 The user hereby represents and warrants that the personal data provided during the registration procedure for the Store is complete and truthful and undertakes to indemnify and hold harmless TOD’S SPA and Tod's S.p.A. from and against any losses, damages and/or liabilities deriving from and/or in any way connected to the violation by the user of the provisions concerning registration within the site or the storage, preservation or security of registration credentials.
3.7 Registration within the Store implies acceptance of these Terms and Conditions of Sale.
- 4. Language4.1. The languages available to users for the conclusion of the purchase contract are English and French.
- 5. Product Availability5.1. The Products offered in the Store are articles of clothing and accessories (such as, merely by way of example, shoes, small leather goods, bags, glasses, beauty and care accessories, perfumes and watches) of the brand ROGER VIVIER contained in the electronic catalogue published on the Store at the time when the user places the order.
5.2. Product availability is constantly monitored and updated. Nevertheless, since the Store may be visited simultaneously by various users, it is possible that more than one user purchases the same product at the same time. In these cases, the Product may appear as available for a short time, even though it is not immediately available.
5.3 Should the Product prove unavailable for the aforementioned reasons or in other cases of unexpected unavailability of the Product (any such unavailable Product, “Unavailable Product”), without prejudice to any other legal rights of the user, TOD’S SPA will immediately inform the user by e-mail. The user will therefore be entitled to terminate the purchase contract.
Alternatively and without prejudice to this right, the user might accept one of the following TOD’S SPA options (the “User Options”):
should the Product become available again: an extension of the terms of delivery, with indications, on the part of TOD’S SPA, of the new term of delivery of the Product;
should the Product not become available again: the supply of a different Product, of equivalent or higher value, upon payment, in the latter case, of the difference, upon prior approval of the user. It is specified that, in this case, if the user chose the Real Time Banking Payment (where available) for the initial transaction and the price of the Product requested as a replacement is higher if compared to that of the product originally purchased, the purchase contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due (as defined below) paid will be refunded, as set out in Article 5.4 below); subsequently, a new order, containing the Product requested by the user as a replacement, will be placed.
The user's choice shall be promptly communicated to TOD’S SPA, via e-mail, to the e-mail address indicated Article 16 below.
5.4 If the user avails themselves of the right to terminate the purchase contract whereof in Section 5.3 above, and the payment of the total sum due - given by the price of the Product, the delivery fees, if applicable, and any other additional cost, resulting in the order ("Total Sum Due") - has already been made, TOD’S SPA will refund the Total Sum Due without undue delay and, in any case, within 15 working days starting from the day on which the order has been placed. The user shall be informed of the sum of the refund by e-mail and the sum will be credited to the user with the same form of payment used by the user for the purchase. In case the payment was made by means of bank transfer, TOD’S SPA will request the user to provide their bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the form of payment used. In any case, the value date of the credited sum shall be the same as the charged sum.
5.5 In case of Multiple Order, whether the unexpected unavailability concerns only some of the Products within the Multiple Order (without prejudice to the user's legal rights, and without prejudice to the application of Articles 5.3 and 5.4 above) or all Products within the order, TOD’S SPA will in each case promptly warn the user via e-mail.. The user will therefore be entitled to immediately terminate the purchase contract, limited to Unavailable Products. Again, as an alternative, and without prejudice to this right, the user can accept one of the User Options set out above.
5.6 In case the user avails themselves of the termination right set out in Article 5.5 above, the purchase contract of those Unavailable Products within the Multiple Order will be partially terminated, limited to such Product(s), with resulting refund, in case it has already been paid, of the amount due for the Product(s), and any other possible cost specifically related to the Product(s) ("Partial Sum Due"). The termination of the entire Multiple Order will occur only if the Unavailable Products of the Multiple Order is/are considered ancillary in respect to the other Product(s), that are available. The Partial Sum Due to the user with reference to the Unavailable Products will be refunded without undue delay and, in any case, within 15 working days starting from the day on which the order has been placed. The user shall be informed of the sum of the refund by e-mail and the sum will be credited to the user with the same form of payment used by the user for the purchase. In case the payment was made by means of bank transfer, TOD’S SPA will request the user to provide their bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the form of payment used. In any case, the value date of the credited sum shall be the same as the charged sum.
Pre-Order Products
5.7 Without prejudice to what expressed in Articles 5.2, 5.3, 5.5 and 5.6 above, TOD’S SPA reserves its right to offer the user the opportunity to purchase in advance Products belonging to new collections before they are even manufactured. The Products which can be purchased before their own manufacture will be listed in a dedicated section on the Site and/or will be identified with the "Pre-order" caption ("Pre-order Products"). The date the Pre-order Products will be available will be identified in the Product Sheet (defined in Article 6 below) of each Pre-order Product, as well as during the whole purchase procedure, and, in any case, before the user is bound to the purchase contract of the Pre-order Product. Pre-order Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except Real Time Banking Payment, which will not be available for the purchase of Pre-Order Products.
Once the purchase contract is entered into, the user will receive an order confirmation e-mail, but specifically referred to Pre-order Products; this e-mail will be different from the one concerning Products, other than Pre-order Products, which might be purchased by the user together with Pre-order Products and/or Back-order Products.
The effective charge of the Total Sum Due for the Pre-order Products will take place only once the Pre-order Product is shipped. If the payment is made with credit card or PayPal, the user will be charged no amount before said date, but TOD’S SPA will merely check the validity of the card and the absence of possible blocks, as specified in Article 9.2 hereafter.
Those who purchase a Pre-order Product will be notified via e-mail of the supervening availability of the Pre-Order Product(s) ("Supervening Availability Confirmation E-mail"). Unless otherwise specified in the Product Sheet and/or during the purchase process, all Pre-order Product(s) will therefore be delivered within 4-7 working days of receipt of the Supervening Availability Confirmation E-mail if the user has selected the standard delivery option or within 2-4 working days of receipt of the Supervening Availability Confirmation E-mail if the user has selected the express delivery option. In case the Pre-order Product is not manufactured, or in case of failed or delayed delivery, the provisions of Article 10.12 below will be applied. All other provisions in the Terms and Conditions of Sale will also apply.
Back-order Products
5.8 Without prejudice to what expressed in Articles 5.2, 5.3 and 5,4 above, TOD’S SPA reserves its right to offer the user the opportunity to purchase Products which, even if not currently available in the electronic catalogue of the Site (because momentarily out of stock, for instance), can be selected by the user to be purchased. These Products will be listed in a dedicated section on the Site and/or will be identified with the "Back-order" caption ("Back-order Products"). The date the Back-order Products will be available will be identified in the Product Sheet of each Back-order Product, as well as during the whole purchase process and, in any case before the user is bound to the purchase contract of the Back-order Product. Once the purchase contract is entered into, the user will receive an order confirmation e-mail, specifically referred to Back-order Products: this e-mail will be different from the one concerning Products which are not Back-order Products, but which might be purchased by the user together with Back-order Products and/or Pre-order Products.
Back-order Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except for Real Time Banking Payment, which is not available for the purchase of Back-Order Products; the effective charge of the Total Sum Due for Back-order Products will take place as specified in the second paragraph of Article 5.7 above.
Those who purchase a back-order Product will be notified via e-mail of the supervened availability of the Back-Order Product(s) ("Supervening Availability Confirmation E-mail"). Unless otherwise specified in the Product Sheet and/or during the purchase process, all Back-order Product(s) will therefore be delivered within 4-7 working days since receipt of the Supervening Availability Confirmation E-mail if the user has selected the standard delivery option; within 2-4 working days since receipt of the Supervening Availability Confirmation E-mail if the user has selected the express delivery option. In case the Back-order Product will not be available again, or in case of failed or delayed delivery, the provisions of Article 10.12 following will apply. All other provisions in these Terms and Conditions of Sale will also be effective, if applicable.
Custom Made Products
5.9 TOD’S SPA reserves its right to offer the user the opportunity to purchase Custom Made Products: namely products that, starting with a base model, the user can personalize with the options available from time to time ("Custom Made Products"). Custom Made Products will be listed in a dedicated section of the Store and/or will be identified with the "Custom Made" caption. The date the Custom Made Product will be available will be identified in the Product Sheet of each Custom Made Product, as well as during the whole purchase procedure, and, in any case, before the user is bound to the purchase contract of the Custom Made Product. Custom Made Products can be purchased and paid by the user through the same payment methods specified in the Terms and Conditions of Sale, except Real Time Banking Payment, which will not be available for the payment of Custom Made Products. Once the purchase contract is entered into, the user will receive an order confirmation e-mail, specifically referred to Custom Made Products; this e-mail will be different from the one concerning Products which are not Custom Made Products, but which might be purchased by the user together with Custom Made Products. The effective charge of the Total Sum Due for the Custom Made Products will take place only once the Custom Made Product is shipped. If the payment is made with credit card or PayPal, the user will be charged no amount before said date, but TOD’S SPA will merely check the validity of the card and the absence of possible blocks, as specified in Article 9.2 below. Those who purchase a Custom Made Product will be notified via e-mail of the supervening availability of the Custom Made Product(s)
- 6. Information about the ProductsEach Product is accompanied by a product information sheet which illustrates its main features ("Product Sheet"). The images and descriptions on the Store reproduce the features of the Products as faithfully as possible. However, the colours of the Products may differ from the actual ones due to the settings of the computer systems or the computers used by users to visualize them. Moreover, the images of the Product in the Product Sheet may differ in dimension or in relation to accessory products. These images must therefore be understood as approximate only. For the purposes of the purchase contract, the description of the Product in the order form transmitted by the user shall be considered valid.
- 7. Prices, Taxes and Duties7.1 All the prices of the Products published on the Store are expressed in Euros (or in local currency outside the European .
7.2 Users are hereby informed that, due to various factors, including the business policy of the owners of the brands, the price of the Products offered for sale on the Store may differ according to the different Countries.
7.3 TOD’S SPA hereby reserves the right to change the price of Products at any time, without prior notice, it being understood that the price charged to the user shall be the one indicated on the Store at the time of placing the order and will not take account of any variations (either increases or decreases) subsequent to the transmission of the said order.
7.4 If a Product is offered on the Store at a discounted price, the Product Sheet shall indicate (i) the full price with respect to which the discount has been calculated and (ii) to what this full price corresponds. It will be understood that the offer of Products at discounted prices shall only take place if the full price of the Product corresponds to the actual market price of the Product.
7.5 All amounts payable to
- 8. Purchase orders8.1 The Products shall remain the property of TOD’S SPA until the payment of the Total Sum Due by the user is made. If the Total Sum Due is not paid (including if payment is not confirmed), the purchase contract shall terminate and the order cancelled, without prejudice to Article 9.3. The user shall be informed by e-mail of the purchase contract termination and of the cancellation of the order.
8.2 TOD’S SPA will deliver the Products only after receiving the confirmation of the successful payment of the Total Sum Due by the user. Any risk of loss or damage of the Product(s) which cannot be attributed to TOD’S SPA, will be the responsibility of the user, as of the point that this user (or a third party designated by the user,other than the carrier), comes into possession of each Product.
8.3 In the event that, after the purchase of a Product by, and its delivery to, the user, the user wishes to replace it with the same Product - without prejudice to any rights the user may have in accordance with the law and according to the provisions of Articles 11, 12 and 13 of these Terms and Conditions of Sale - the replacement shall occur within 14 days as of the date on which the Product that the user purchased has been delivered (the “Replacement Period”), provided that: (i) the Product is intact, complete in all its parts, equipped with all accessories, illustrative sheets, identification tags and labels, placed inside its original packaging together with a copy of the purchase invoice and of the exchange form (as further described in the following paragraph), duly filled out in all its parts, and (ii) the Product requested by the user as a replacement for the one originally purchased is available on TOD’S SPA.
In order to proceed with the replacement described in the paragraph above, the user shall follow the procedure specified in the document providing the exchange form and the related replacement instructions, placed inside the box which used to contain the item purchased by the user; this procedure can be consulted in the "" section of the Website.
Should TOD’S SPA verify that the replacement procedure specified in this Article 8.3 has been correctly followed by the user, TOD’S SPA will:
(i) refund the amount paid for the Product (delivery expenses the user might have incurred for purchasing the item they wishe to replace and any other additional cost paid as a result of the order not included) without undue delay and in any case within and no later than 3 working days as of the moment TOD’S SPA receives the parcel containing the item the user is returning. The refund will occur using the same payment method used for the initial transaction. The user will be also sent a refund confirmation e-mail;
(ii) charge the user with the price of the item they have requested as a replacement as of the date TOD’S SPA sends it to the user (regardless of the price being the same, or lower, or higher if compared to that of the product originally purchased in the first place) using the same payment method used for the initial purchase. At the time of shipping the user will be sent a shipping confirmation e-mail;
(iii) deliver the item the user has selected as a replacement, once TOD’S SPA receives the parcel with the item the user means to replace, within the Replacement Period.
It is specified that, if the user payed for the initial purchase with Real Time Banking Payment (where available) and the price of the Product requested by the user as a replacement is higher if compared to that of the product originally purchased, (a) the purchase contract regarding the Product originally purchased will be terminated (and, consequently, the order will be cancelled and the Total Sum Due paid by the user will be refunded); and (b) subsequently, a new order, containing the Product requested by the user as a replacement, will be placed. As regards anything not expressly provided for in this paragraph, and for all replacements concerning Products with price being the same, or lower if compared to that of the product originally purchased, even if purchased with Real Time Banking Payment, the provisions of Article 8.3 will apply.
- 9. Payment forms9.1 The payment of the Products purchased on the Site can be made: <br /> by credit card; the credit cards accepted by TOD’S SPA are specified in the footer, on the bottom right of every page of the Site;<br /> by any of the following Real Time Banking Payment methods: <br /> <@>; <br /> (unless otherwise specified, in these Terms any and both of Real Time Banking Payment option will be referred to as "Real Time Banking Payment");<br /> by PayPal.<br /> If one of the payment methods listed above cannot be used, even in regard to a specific Product, this will be explicitly specified on the Site, at the latest at the beginning of the purchase procedure. In any case, the payment methods which are not available will not be selectable during the purchase process.<br /> Moreover, if the user cannot complete the payment with one of the methods listed above, TOD’S SPA reserves the right to accept payments via European Bank Transfer, as specified in Article 9.3 and related paragraphs.<br /> In case of replacement of Product(s) upon the user's request, as regulated in Article 8.3 above, TOD’S SPA will proceed with the refund and subsequent charge as described in Article 8.3, last section, par. (i) and (ii) above.<br /><br /> 9.2 In the case of payment by credit card, TOD’S SPA, at the time of order placement, will not charge the Total Sum Due but will merely check the validity of the card and the absence of possible blocks. The charge of the Total Sum Due will only be made at the time of shipping. It is hereby notified that the validity of the card and the absence of blocks are confirmed by a request for authorization of 1 Euro or 1 unit of local currency, which is refunded very promptly and which therefore does not constitute an additional cost to be borne by the user.<br /><br /> 9.2.1 In case of payment by credit card (except for Maestro) or by PayPal, by selecting the "Save these purchasing details for future use" box in the "Details of Purchase" page of the purchase procedure, the user hereby authorizes the memorization of the inserted payment option details and their re-use for the payment of subsequent purchases on the Site, thus avoiding the need to insert such data at each purchase ("One click buy"). The user may, at any time, revoke authorization of the re-use of the payment option details for subsequent purchases, by accessing their personal account and clicking on "Remove" in the section "Manage your payment details".<br /> TOD’S SPA uses the safe payment service of the company Global Collect Services (Ingenico Payments), which involves the use of the SSL protocol. The reserved data of the credit card (card number, start date, expiry date, security code), or of the PayPal account (email address and password) are encrypted and transmitted directly to the payment handler without passing through the servers of TOD’S SPA. TOD’S SPA therefore does not have access to the data used by the user for payment of the Products, not even in the case that the user chooses the "One click buy" payment method, except for the case set forth in Article 9.7, with only reference to the card holder's data. <br /><br /> 9.3 If the user cannot complete the payment of the order with any of the payment methods listed in Art. 9.1 above (for example: negative feedback during the verification of the credit card validity and/or absence of blocks; lack of funding on bank account the credit card is tied to; reaching of the maximum expense cap, etc.) and in case TOD’S SPA decides not to terminate the purchase contract pursuant to and in accordance with Section 1456 of the Italian Civil Code, the user's order will be suspended and the Customer Service will contact the user to offer them a European Bank Transfer payment as an alternative. <br /><br /> 9.3.1 In case the user accepts to pay via bank transfer, the Customer Service will send them an e-mail including the bank account details for the bank transfer. <br /><br /> 9.3.2 The payment of Products via bank transfer should be made within and no later than four working days of receipt of the e-mail whereof in Article 9.3.1. Failure to comply will cause the automatic termination of the purchase contract pursuant to and in accordance with Section 1456 of the Italian Civil Code. The termination of the purchase contract, of which the user will be notified vie e-mail, will imply the cancellation of the order and the refund of the Total Sum Due, possibly paid with delay. Article 5.4. above is applicable, as the case may be. <br /><br /> 9.3.3 In case of payment via bank transfer, the delivery term of the Product(s) will be effective starting from the bank transfer receipt date on the part of TOD’S SPA or from the receipt date of the bank transfer receipt on the part of TOD’S SPA, depending on which of these two cases happens first. To facilitate the connection between bank transfer payment and the order, the user is required to specify: <br /> Order number;<br /> Date of transmission of the order;<br /> First and Last name of the order's holder in case it differs from the bank account holder's name. <br /> It is advisable for users to promptly send to TOD’S SPA, via e-mail, the receipt of successfully completed bank transfer.<br /><br /> 9.3.4 The information whereof in Articles 9.3.1, 9.3.2 and 9.3.3 will be included: (i) in the order confirmation e-mail, if it has not already been sent to the user, or (ii) in a dedicated e-mail, in case the order confirmation e-mail has already been sent to the user. <br /><br /> 9.4 If the user wishes to pay with iDEAL Real Time Banking Payment, after selecting iDEAL payment option, the user will be displayed a box containing the list of bank companies supporting iDEAL payment service; the user will then be able to select the bank company of their choice, and will subsequently be redirected to a dedicated page of such bank, in order to fill in the form with their bank account details (account number and credit card number) and complete the payment. If the user wishes to pay with SOFORT Real Time Banking Payment, after selecting SOFORT payment option, the user will be redirected to a dedicated page hosted by SOFORT, and will be able to complete the payment after selecting the bank of their choice, their User ID, PIN number, account number, transaction confirmation code, and any other data the system will require, depending on the bank the user selected in the first place.<br /> In both Real Time Banking Payment options described above, payment shall be completed immediatly. Home banking access data are encrypted and transmitted directly to the payment handler without passing through the servers of TOD’S SPA. TOD’S SPA therefore does not have access to nor memorizes such data. The Total Sum Due will be charged on the bank account selected by the user, at the same time of the conclusion of the purchase contract. Unless otherwise specified and/or agreed upon with the user, in the case the purchase contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the user ("Refund Amount") shall be credited to the same account originally used for the payment of the purchase. The term for crediting the sum to this account depend exclusively on the company providing the service and/or the bank system. Once the credit order has been arranged in favour of the said account, TOD’S SPA shall not be deemed liable for any delays or omissions in the crediting of the refund to the User. For any such problems, the user shall directly contact the company providing the service.<br /><br /> 9.5 In case of PayPal payment, the user will be redirected to the website www.paypal.com where they shall make the payment for the Products on the basis of the prescribed procedure regulated by PayPal and the terms and conditions of the purchase contract agreed between the user and PayPal. The data inserted on the PayPal website will be processed directly by PayPal and will not be sent to or shared with TOD’S SPA.<br /> TOD’S SPA is therefore unable to know, or memorize in any way, the credit card details linked to the user's PayPal account, or the details of any other form of payment linked to the said account. <br /><br /> 9.6 If payment is made through PayPal, the Total Sum Due will be charged by PayPal to the user's account at the same time as the conclusion of the purchase contract. In the case the purchase contract is terminated or in any other case of refunding, for any reason, the amount of the refund due to the user ("Refund Amount") shall be credited to the user's PayPal account. The term for crediting the sum on the payment tool linked to this account depend exclusively on PayPal and the bank system. Once the credit order has been arranged in favour of the said account, TOD’S SPA shall not be deemed liable for any delays or omissions in the crediting of the refund to the User. For any such problems, the user shall directly contact PayPal directly. <br /><br /> 9.7 In order to guarantee the security of payments made on the Site and to prevent any fraud, TOD’S SPA hereby reserves the right to request the user, by e-mail, to send, using the same procedure, a copy (front and back) of their currently valid ID card, and, in case the order's holder is different from the credit card's / PayPal account holder, the ID card of the latter; TOD’S SPA may also ask, as an alternative or as an extension to what detailed above, the authorization code for the transaction related to the Order placed by the user.<br /> The e-mailed request will specify the term by which the document shall be sent to TOD’S SPA. This term will not, in any case, be more than 5 working days starting from receipt of the request by the user. While waiting for the requested information / document, the order shall be suspended. The user is required to send the information / document requested within the indicated term. If TOD’S SPA does not receive such information / documents within the term indicated in the e-mailed request or receives expired or not valid documents, the purchase contract shall be considered legally terminated pursuant to and in accordance with Section 1456 of the Italian Civil Code and the order shall be subsequently cancelled, without prejudice to the right of TOD’S SPA to claim damages that TOD’S SPA may incur due to the non-compliance of the user. The purchase contract, termination of which the user shall be informed by e-mail, within and no later than 5 working days from the expiry of the term for sending the information / documents requested by TOD’S SPA, shall lead to the cancellation of the order and the refund of the Total Sum Due which may already have been paid by the user, with the application of the refund methods specified in Article 5.4, if compatible. If TOD’S SPA receives valid information / documentation within the indicated term, the terms of delivery applicable to the Product shall start from the date of receipt of the said information / documentation. <br /><br /> 9.8 In any case the invoice shall be issued at the moment of delivery and shall be sent via e-mail to the user, to the user's registered e-mail address.
- 10. Delivery of the Products10.1 Delivery of the Products purchased on the Site is carried out in the Country only, at the delivery address indicated by the user in the order form ("Country of Purchase").
10.2 The user is therefore obliged to insert in the order form a delivery address which is located within the territory of the Country of Purchase. Orders that contain the indication of a delivery address outside such territory shall be cancelled by terminating the purchase contract and the Total Sum Due shall be refunded, if already paid, using the procedures and within the terms indicated in the previous Article 5.4, if applicable.
10.3 Delivery cannot be made to P.O. Boxes or general delivery/poste restante. If the delivery address is one of the above mentioned places, TOD’S SPA shall terminate the purchase contract de and refund the Total Sum Due, if already paid, using the procedures and within the terms indicated in the previous Article 5.4.
10.4 The expenses for delivery of the Products, which may vary according to the delivery procedure chosen by the user, and any other possible cost, will be borne by the user, except where otherwise stated in the Product Sheet or as set out below. The amount of the expenses shall be expressly and separately indicated (in or in local currency in the territory outside Europe) in the Product Sheet and, in any case, before the user proceeds with the placement of the order, as well as in the e-mail confirming the order.
In case it is necessary to refund the delivery expenses due to:
a user’s withdrawal from a Multiple Order as specified in Article 11 below, TOD’S SPA will proceed in refunding the cost of said expenses only if the user intends to withdraw the entire Multiple Order; in such case, the cost of the delivery expenses will be fully refunded. Otherwise, the refund will not take place, given to the fact that the delivery fees incurred by the user (which TOD’S SPA always considers as a fixed amount, regardless the number of ordered Products) are attributable to the delivery of other Products, other than those the user has withdrawn, part of the Multiple Order; and (x) the existence of Unavailable Products in the Multiple Order, as regulated in Articles 5.5 and 5.6, or, (y) a failure of TOD’S SPA to deliver the purchased Products within the applicable delivery times set out herein, TOD’S SPA will proceed in refunding the cost of the delivery expenses in the following fashion:
(i) if the user has selected the standard delivery option, by either
crediting the user with the amount of 3,00 euros for each Unavailable Product/Product subject to TOD’S SPA's non-fulfilment, or
optionally, upon the user request, granting the user a coupon (which can be used on the Store via a promo code) equal to the same amount paid by the user for the delivery expenses;
(ii) if the user has selected the express delivery option, by either:
crediting the user the amount of 5,00 euros for each Unavailable Product/Product subject to TOD’S SPA's non-fulfilment, or
optionally, upon the user request, granting the user acoupon (which can be used on the Store via a promo code) equal to the same amount paid by the user for the delivery expenses.
In none of these cases shall the refundable delivery amounts exceed the sum effectively paid by the user for the delivery of the Products. The user's choice - between the two refund options in Article 10.4 (i)A. or B. or Article 10.4 (ii)A. or B. as applicable - shall be promptly notified to TOD’S SPA via e-mail at the e-mail address specified in Article 16 below. If the case user has chosen for the crediting of the amount as specified in Article 10.4 (i)A. or Article 10.4 (ii)A, it shall be credited to the user using the same method of payment used by the user for the purchase. In case of payment via bank transfer, TOD’S SPA will request the user his/her bank account details necessary to the refund. Any delays may depend on the bank or the type of credit card used or the payment method used. In any case the value date of the re-credited sum shall be the same as the charged sum.
10.5 The terms of delivery are those indicated in the Product Sheet, before the user places the order, and in the e-mail confirming the order. They are effective from the moment the order is placed, subject to Article 9.3.3. In the case of omission of a term of delivery, this will take place, in any case, within thirty days, effective from the day the purchase contract is concluded. The delivery terms are calculated considering only working days and excluding Saturdays, Sundays and holidays.
10.6 At the time of shipping (i.e. as of the time the Products are provided to the carrier), the user shall be sent an e-mail confirming the delivery and containing a link that will allow the user to track the delivery.
10.7 Deliveries shall be made using the UPS courier service, from Mondays to Fridays in normal office hours, excluding national holidays. TOD’S SPA hereby reserves the right to use other carriers and/or to use different forms of delivery. In this case the change shall be indicated in the Product Sheet or with another dedicated form of communication.
10.8 The obligation to deliver is fulfilled through the transfer of possession of the Product(s) to the user.
10.9 It is the responsibility of the user to check the conditions of the Product upon delivery, provided that, any risk of loss or damage of the Product(s) which cannot be attributed to TOD’S SPA, will be the responsibility of the user, as of the point that that this user (or a third party designated by the user, other than the carrier), comes into possession of each Product.TOD’S SPA. The user is strongly advised to check the state of the packaging and the number of Products received and the user is requested, where possible, to indicate any anomalies in the transport document of the carrier. If the package displays signs of tampering or alteration, the user should immediately communicate this to the Customer Service department in accordance with Article 16.
10.10 The user acknowledges and agrees that collection of the Product is the specific obligation of the user under this purchase contract. In the case of non-delivery due to the absence of the consignee at the address specified in the order form, the courier shall leave a notice containing a contact number. The courier shall therefore make a second attempt to deliver the goods. After two failed attempts to deliver the product, the parcel shall be placed in the "unclaimed goods" section at the courier offices. The Customer Service department shall therefore send an e-mail to the user in order to unblock the unclaimed parcel and ensure that the parcel is delivered as soon as possible. If necessary, the Customer Service department shall arrange with the User a change in the delivery address. If this attempt should fail or the user does not reply to the Customer Service department's attempt to make contact, the Product shall be returned to TOD’S SPA and, in any case, 30 working days after the first attempt of delivery, the purchase contract shall be terminated and the purchase order \ cancelled.. TOD’S SPA shall therefore proceed, within 15 working days following the termination of the purchase contract, to refund the Total Sum Due paid by the user, deducting the expenses for the unsuccessful delivery of the Product, the expenses for returning the product to TOD’S SPA and any other expenses it may have incurred due to the absence of the consignee. The user shall be informed of the termination of the purchase contract, the cancellation of the order and the sum of the refund by e-mail. The refund shall be credited to the same means of payment used by the user for the purchase. If the user has paid via bank transfer, TOD’S SPA will request the user to provide their bank account details necessary for the refund. Any delays in crediting the amount may depend on the bank, the type of credit card or the payment method used. In any case, the value date of the credited sum shall be the same as the charged sum.
If, before the expiry of the thirty days the user asks to receive the Product again, TOD’S SPA shall proceed to arrange for the new delivery upon the
10.11 Anyone who has not collected the parcel on more than two occasions cannot make purchases on the Store. If these parties should make orders which violate this provision, the purchase contract can be considered terminated. The user shall be informed of the termination of the purchase contract by e-mail and the Total Sum Due shall be returned to the user using the procedures and terms in accordance with the above Article 10.10.
- 11. Right of withdrawal11.1 The user - who acts as a consumer - has the right to withdraw from the purchase contract of the Product without stating the reason and without incurring in additional costs and expenses other than those indicated in Article 11.7 following, within fourteen calendar days. The withdrawal period ("Withdrawal Period") expires after 14 days: a) in case of a one-Product order, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the Product; b) in case of a Multiple Order with separate deliveries, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the last Product; or c) in case of an order which includes a Product consisting of parcels or multiple items, from the day the user or a third party other than the carrier and designated by the user, comes into material possession of the last parcel or item.
11.2 To exercise the right of withdrawal, the user must inform TOD’S SPA, prior to the expiry of the Withdrawal Period, of his/her decision to withdraw.
11.3 For this purpose, the user may: a) use the standard withdrawal form available on the Site before the termination of the contract (https://www.rogervivier.com/medias/hybris6/elaborati/rogervivier_medias/attachment_pdf/default_attachments/CA_EN/Return_and_Exchange_Form_CA_EN.pdf) ) and attached to the Order Confirmation e-mail; or b) present any other declaration in which he/she explicitly states his/her decision of withdrawing from the contract ("Declaration of Withdrawal").
11.4 The user has exercised his/her right of withdrawal within the Withdrawal Period if the notice regarding the exercise of the withdrawal right is sent before the Withdrawal Period expiry date. In case the user avails himself/herself of the Declaration of Withdrawal, the Consumer is requested to indicate in the Declaration of Withdrawal the order number, the Product(s) for which he/she intends to exercise the right of withdrawal and his/her address. Since the burden of proof concerning the exercise of the withdrawal right before the expiry of the Withdrawal Period falls on the user, this latter might want to avail himself/herself of a durable support when he/she notifies TOD’S SPA his/her withdrawal intentions.
11.5 The user must therefore arrange for the Products to be returned to TOD’S SPA without undue delay and in any case before 14 calendar days as of the date the user has informed TOD’S SPA of his/her decision to withdraw from the contract. The term is observed if the user sends the Products before the expiry of the previously mentioned 14-days period. As far as the return is concerned, the user shall follow the procedure indicated in Article 11.6 following, as well as the standard withdrawal instructions, containing all information necessary to exercise one's right to withdrawal, available for the users on the Site, before the termination of the contract, and attached to the Order Confirmation e-mail.
11.6 During the period mentioned in art 11.5 above, the user, wishing to return the Product from the same Location in which the Product was originally delivered, shall return the Product, suitably protected and wrapped, via UPS courier service, attaching the pre-printed and prepaid label provided to the user together with the Product to the packaging of the Product. The user may then contact UPS, whose contact address and numbers are indicated in the standard withdrawal instructions, in order to arrange the date and place for collecting the parcel. In this case, the user will not pay the cost of returning the Product, which will be at TOD’S SPA's expense, and will not be liable for the risks of loss or damage of the Product during delivery. The aforementioned procedure is only available if the user is returning the Product from the same Location in which the Product was originally delivered, as specified in the Order Confirmation E- mail (e.g.: if the user purchased the product X and requested it to be delivered to HONG KONG, such procedure will only be available if the pick-up of the Product the user is returning takes place in HONG KONG). On the contrary, the user, wishing to return the Product from a Location different from the one in which the Product was originally delivered (as specified in the Order Confirmation E-mail), shall return the Product via the courier service of their choice and at their own expenses, without undue delay and, in any case, within 14 days starting from the day on which the user noticed to TOD’S SPA his decision to withdraw from the contract. The deadline will be met if the user has shipped the Product within the 14 days period. The Product, suitably protected and wrapped, shall be returned to the following address: TOD’S SPA c/o FASHION LOGISTICS Via 1° Maggio, 19/21 20010 Vanzago (MI) Italy In the case mentioned above, the costs of returning the Product (including custom duties) are at the user's expense and under their responsibilities. In the case of Products which cannot be returned with mail service, an estimate of the cost for returning such Products is provided in Art. 11.5 above. In any case, regarding the period for returning the Products set forth in Art.11.5 above, the Products will be deemed returned if they are handed to the courier service specified by TOD’S SPA or to the post office / courier service chosen by the user.
11.7 If the user withdraws from the contract, TOD’S SPA shall proceed in refunding the Total Sum Due paid by the user for the Product, including delivery expenses (except for additional costs deriving from the user's choice to use another delivery method other than the least expensive standard delivery offered by TOD’S SPA), without undue delay and any case within and no later than 14 calendar days of the date TOD’S SPA was informed of the user's decision to withdraw from the contract. The refund amount shall be notified via e-mail; the refund will occur using the same payment method used by the user for the initial transaction (in case of payment via bank transfer, TOD’S SPA will request the user his/her bank account details necessary for the refund), unless the user has agreed otherwise; in any case the User shall not incur in any additional cost following said refund. The value date of the credited sum shall be the same as the charged sum. In case of partial withdrawal for Multiple Orders, the quantification of the delivery expenses to be refunded the user as a result of his/her withdrawal right shall occur as specified in Article 10.4 above.
11.8 The user is solely liable only for the value reduction of the goods resulting from the handling of the Product other than that strictly necessary to establish the nature, features and functioning of the Product. The Product shall anyway be kept, handled and examined with ordinary due diligence and returned complete in all its parts, perfectly functioning, equipped with all accessories and illustrative sheets, with the identification tags and labels, when present, still attached to the Product, intact and not tampered with, as well as perfectly suitable for the use for which it was intended and without signs of wear or soiling. Furthermore the right of withdrawal finds application the Product in its entirety. Therefore it cannot be exercised in relation to parts and/or accessories of the Product.
11.9 If the withdrawal is not exercised in accordance with the applicable law, it shall not lead to the rescission of the contract and, as a consequence, shall not constitute the right to any refund. TOD’S SPA shall inform the user within 5 working days of receiving the Product, rejecting the request for withdrawal. In case the Product has already reached TOD’S SPA, it shall remain at this latter and will be available to the user for collection, which will take place at the expense and under the responsibility of the user himself/herself.
11.10 In case the Product for which the right of withdrawal has been exercised has undergone a reduction in value resulting from the handling of the Product other than that strictly necessary to establish the nature, features and functioning of the Product, the refund sum will be reduced in the amount of the value reduction. TOD’S SPA shall inform the user of this circumstance and of the consequently diminished refund amount within 5 working days of the receipt of the Product, providing the user, in case the refund has already been remitted, the bank account details for the payment, on the part of the user, of the amount due because of the value reduction of the Product.
11.11 If the right of withdrawal is excluded pursuant to the applicable law, this exemption shall be expressly and specifically indicated in the Product information Sheet and, in any case, during the purchase process, before the user proceeds with the placement of the order. Pursuant to art.59 of the Consumer Code, the right of withdrawal is excluded in case of Custom Made Products purchase, as such products are custom made and/or clearly personalized by the customer.
- 12. Legal Warranty of Conformity12.1 All the Products sold on the Store are covered by the following warranty("Legal Warranty").
12.2 TO WHOM IT APPLIES
The Legal Warranty is reserved for consumers. It therefore applies solely to users who have made the purchase on the Store for purposes other than entrepreneurial, commercial, craft or professional activities.
12.3 WHEN IT APPLIES
The seller (and, therefore, with regard to purchases made on the Store, TOD’S SPA) is liable vis-à-vis to the consumer for any lack of conformity existent at the time of delivery of the product and which shows up within two years of the said delivery. The seller must be informed of the lack of conformity, under penalty of expiration of the guarantee, within two months from the date in which it was discovered.
Unless proven otherwise, it shall be presumed that the lack of conformity that manifest themselves within six months from the delivery of the product already existed at that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the product, the burden of proof to demonstrate that the lack of conformity already existed at the moment of delivery of the product shall lie with the consumer.
In order to take advantage of the Legal Guarantee, the user must therefore provide proof of the date of the purchase and delivery of the good. It is therefore advisable, to prove the purchase, for the user to keep the invoice sent by TOD’S SPA, as well as the transport document or any other document that certifies the date of the purchase (such as the credit card statement or the bank statement) and the delivery date.
12.4 WHAT IS A LACK OF CONFORMITY?
A lack of conformity exists when the purchased good:
is not suitable for performing the function for which goods of the same type are normally used; does not conform to the description provided by the seller and does not possess the features that the seller presented to the consumer as a sample or model;
iii. does not display the features and performance that are normal for a good of this type, which the consumer could reasonably expect, considering the declarations made in the advertising or on the labelling;
is unsuitable for the specific use desired by the consumer who informed the seller at the time of the completion of the purchase contract, culminating in the seller's acceptance of the situation.
The Legal Warranty does not cover faults or malfunctioning caused by accidental incidents or due to the user's responsibility or by use of the product that does not comply with its intended use and/or the information contained in the technical documentation accompanying the product.
12.5 SOLUTIONS AVAILABLE TO THE USER
In case of a lack of conformity reported within the prescribed period, the user is entitled:
firstly, to the repair or free replacement of the good, according to preference, unless the requested solution is objectively impossible or excessively expensive with respect to the other one; secondly (in cases where repair or replacement are impossible or excessively expensive or where repair or replacement have not been made within a reasonable period of time or where the repair or replacement have caused significant inconvenience to the consumer) to the reduction in the price or to the termination of the purchase contract, according to the preference of the user.
The requested solution is excessively expensive if entails user unreasonable expenses for the seller compared to alternative solutions, considering (i) the value that the good would have if there was no lack of conformity; (ii) the entity of the lack of conformity; (iii) the possibility that the alternative solution can be achieved without significant inconvenience for the consumer.
12.6 WHAT CAN YOU DO WHEN THERE IS A LACK OF CONFORMITY?
If a product purchased on the Store, during the period of validity of the Legal Warranty, should display what could be a lack of conformity, the user can contact the Customer Service as indicated in Article 16. The Customer Service department will reply promptly to the communication, informing the user of the next steps that they should take.
The Product which the user claims has a lack of conformity should be sent to TOD’S SPA which will evaluate the existence or otherwise of the claimed defect, to the following address:
TOD’S SPA
C/O FASHION LOGISTICS
Via Carlo Strinati, 17
28100 Piacenza (PC)
In order to return the Product which, according to the user, presents a lack of conformity, TOD’S SPA makes a pre-paid procedure of return via UPS available for the user, at their discretion, and without prejudice to the possibility for the user to proceed in returning the Product(s) via another carrier. The user shall use the pre-printed and pre-paid label which can be found inside the parcel containing the Product, applying it on the package of the Product(s) to be returned and following the procedure specified in the accompanying document of the label itself. Should it be requested, the UPS code of the consignee is Y5239E (TOD’S SPA ).
TOD’S SPA hereby reserves the right to ask the user to enclose to their request the invoice and/or transport document or any other document that proves the date of purchase and the delivery date.
- 13. Manufacturer's Conventional Warranty13.1 Non applicable aux résidents du Québec soumis à la Loi sur la protection du consommateur québécoise. Le contrat d'achat conclu sur le Store est règlementé par la loi italienne. 13.2 L'application des dispositions éventuellement plus favorables et auxquelles on ne peut en aucun cas déroger, prévues par la loi du pays des usagers ne résidant pas en Italie, est sous réserve, en particulier en ce qui concerne le délai de l'exercice du droit de rétractation, le délai de restitution des Produits, en cas d'exercice de ce droit, les modalités et formalités de la communication de ce même droit et la garantie légale de conformité.
13.3 Pour tout litige relatif à l'application, l'exécution et l'interprétation des présentes Conditions Générales de Vente, celui-ci sera jugé par le tribunal compétent du lieu où l'usager réside ou bien du lieu où il a élu domicile.
13.4 L'usager résidant dans un état membre de l'Union Européenne autre que l'Italie peut également avoir accès à la procédure européenne instituée pour les litiges d'entité modeste, conformément au Règlement (CE) n° 861/2007 du Conseil, du 11 juillet 2007, pour tout litige relatif à l'application, l'exécution et l'interprétation des présentes Conditions Générales de Vente, à condition que la valeur du litige n'excède pas, en excluant les intérêts et les frais, 2.000,00 Euros. Le texte du règlement se trouve sur le site http://eur-lex.europa.eu/.
- 14. Flash Sales and Competitions14.1 TOD’S SPA may organize “Sale Events” and “Flash Sales”, which are sales that shall last for a specific and limited period, which will be clearly indicated on the Store, and may be reserved to certain categories of users registered with the Store who will be informed of the start of the sale through a special e-mailed invitation. The special conditions that apply to these sales shall be indicated in the Product Sheet.
14.2 TOD’S SPA may organise competitions and prize draws reserved for users registered with the Store. The Regulations of each competition or prize draw can be consulted in the relevant section of the Store. If the prizes consist of vouchers or equivalents, they cannot be converted into money.
- 15. Applicable Law; Alternative Dispute Resolution/Online Dispute Resolution15.1 Not applicable to the residents of Quebec to which the Quebec Consumer Protection Act applies: The purchase agreement completed on the Store is subject to Italian governing law.
15.2 An exception regards users whose normal residence is not in Italy for whom the more favourable and binding laws of the Country in which they have their normal residence apply. In particular, with regards to the term for exercising the right of withdrawal, the term for the return of the Products (if this right is exercised), the forms and procedures of communicating the right and the Legal Warranty of Conformity.
15.3 For all disputes arising from the application, execution and interpretation of the Terms and Conditions of Sale, the competent court is the applicable court of the place where the user lives or has chosen to reside.
- 16. Customer service and complaints16.1 You can request information, send notifications, ask for assistance or submit complaints by contacting TOD’S SPA Customer Service ("Customer Service") in the following ways:
By e-mail, writing to contact-rogervivier-ca@todsgroup.com or filling in and sending the contact request form available in the "Contact Us" section of the Store;
By phone, calling 0 800 36 81 791 (Monday through Friday, from 8 am to 5 pm, holidays not included); By selecting the "Book a Call Back" option, clicking on the dedicated button in the Product Sheet, "Contact" section